Designing a website is much more than just making it look attractive. You need to make sure that your design includes everything that your customers will expect to see in a way that encourages them to interact.
Psychology plays a bit part in a website design and it is similar to the psychology that in involved in every sales process. You need to first establish what issue the customer has and then offer a solution. Reading a statement you can relate to will reaffirm that the company understands the problem you currently have. If you are then able to see a solution and the outcome after the solution this again reiterates that this company can help you and provide the product or service that you need.
Adding relevant “Call to Actions’” to your web page are proven to increase customer activity and prompt customers to follow a certain path through the site and the sales process.